Managed Operations24/7

We build it. We manage it too.

SynaptekX runs the AI, cloud, security and network environments your business depends on, with the same people who designed them. You get service levels you can hold us to, reporting your regulators can rely on and continuous improvement that keeps your estate secure, efficient and up to date.

Book a Discovery Call Explore Our Managed Services

4Managed tracks, one operating model
24/7Security detection and response
1Named lead accountable for your service

Operations feedSample activity

02:14 Security OpsSuspicious sign-in contained Contained
01:52 Cloud OpsIdle resources rightsized Optimised
01:30 Network OpsSD-WAN failover tested Tested
01:05 AI OpsRetrained model validated Released

Domain Overview

Operations That Keep Improving, Not Just Keeping the Lights On

Modern estates do not stand still. AI models drift, cloud costs creep up, threats change daily and networks grow more complex every year. Running them well takes specialist skills that are hard to hire and harder to keep, especially around the clock.

Each track is run by engineers who understand how your environment was designed. We do not just monitor and respond. We turn what we learn into recommendations and deliver the changes that make your estate better over time.

Beyond monitor and respond

Every managed service Monitor & respond Detection, incidents and escalation, 24/7 where it matters

What we add Improve & evolve Recommendations turned into delivered change

AI Operations Models kept accurate, efficient and governed once they are live.
Cloud Operations Reliable, secure and cost efficient public and private cloud.
Security Operations 24/7 detection and response in the model that suits you.
Network & Infrastructure Networks, data centres and connectivity kept fast and resilient.

Every track includes the same commitments

Agreed service levels
Named accountable lead
Monthly reporting

Business Challenges

Common Challenges We Help Solve

The Handover Cliff

Projects end, the delivery team leaves and the knowledge of how the environment was built leaves with them.

Solved with a planned transition

Skills Gaps and Round the Clock Cover

Keeping specialist AI, cloud, security and network engineers available 24/7 is costly and difficult for most organisations.

Solved with fully managed or augmented cover

AI That Degrades in Production

Models lose accuracy as data changes, and few teams are set up to monitor, retrain and govern them once they are live.

Solved with Managed AI Operations

Cloud Costs That Keep Rising

Without ongoing FinOps, idle resources, oversized workloads and unused commitments quietly inflate the bill.

Solved with Managed Cloud Operations

Alert Overload and Slow Response

Security and operations teams are flooded with alerts, making it harder to spot and respond to the incidents that matter.

Solved with Managed Security Operations

Regulatory Evidence on Demand

Regulators expect proof of operational resilience, incident handling and control, not just policies on paper.

Solved with monthly reporting and governance

The SynaptekX Approach

From First Handover to Continuous Improvement

A managed service is only as good as its start. Our approach makes sure we understand your environment before we take responsibility for it, then keeps improving it once we do.

Stage 01 of 05

Discover & Baseline

Review your environment, current tooling, runbooks, known issues and risks, and agree service levels, priorities and reporting.

You getA service baseline and an agreed service definition

Feeds intoTransition & Onboard

Discover & Baseline

Review your environment, current tooling, runbooks, known issues and risks, and agree service levels, priorities and reporting. You get a service baseline and an agreed service definition.

Transition & Onboard

Set up monitoring, access and integration with your tools, then take over in planned steps, working alongside your current team or supplier until the handover is complete. You get a controlled transition and documented runbooks.

Operate & Respond

Monitor, detect and respond across your AI, cloud, security and network estate, with structured incident, problem and change management and clear escalation paths. You get a named senior engineer or architect accountable for your service.

Report & Govern

Monthly written reports cover performance, incidents, recommendations and compliance posture, supported by regular service reviews. You get evidence aligned to DORA, ISO 27001 and the NCSC CAF, ready when regulators or auditors ask.

Optimise & Evolve

Continuously tune cost, performance and security, and turn our recommendations into delivered change rather than reports that sit on a shelf. You get an estate that gets more secure, efficient and up to date over time.

At a glance

4Managed tracks: AI, Cloud, Security, and Network & Infrastructure
24/7Security detection and response
3Security engagement models: fully managed, augmentation or compliance led
1Named senior engineer or architect accountable for every engagement
MonthlyWritten reporting across every track

How We Help

Managed Operations Services

Four managed tracks. Take one, or combine them into a single operating model.

Managed AI Operations

Keep AI accurate, efficient and governed once it is live.

What we manage

Model performance monitoring: accuracy, latency, throughput, data quality and drift
Automated retraining pipelines
Production AI governance aligned to the EU AI Act, FCA and PRA expectations and NHS AI governance
AI cost optimisation, including GPU utilisation, model compression and cloud commitment strategy
AI incident response
Monthly AI operations report

Explore Managed AI Operations 01

Cloud

Managed Cloud Operations

Reliable, secure and cost efficient operations across AWS, Azure, Google Cloud and private cloud on Nutanix, Dell VxRail and Azure Local.

What we manage

Platform reliability and health monitoring
FinOps: rightsizing, reservations, savings plans and committed use discounts
Security and compliance posture, including CIS aligned baselines, identity hygiene and policy
Application operations across services such as AKS, GKE, App Service and Cloud Run
DevOps pipeline support for CI/CD and infrastructure as code
Disaster recovery readiness checks and failover testing where agreed

Explore Managed Cloud Operations 02

Security

Managed Security Operations

24/7 detection and response, delivered in the model that suits you.

What we manage

24/7 SIEM and XDR monitoring, vendor independent across Palo Alto Networks, Microsoft and CrowdStrike
Incident response aligned to DORA and NIS2
Threat intelligence and compliance posture management
Monthly security report

Explore Managed Security Operations 03

Network

Managed Network & Infrastructure Operations

Keep networks, data centres and connectivity fast, resilient and secure.

What we manage

Network monitoring and performance
SD-WAN, SASE and ZTNA management across Cisco, Fortinet, Palo Alto Networks, Versa and Cato Networks
Data centre, HCI and GPU cluster operations
Cloud connectivity: Direct Connect, ExpressRoute and Interconnect, including BGP and failover testing
Network automation and AIOps
Monthly infrastructure report

Discuss this track 04

Service Levels & Governance

Every engagement includes SLA backed service levels with defined response times, escalation paths and availability commitments, a named accountable lead, monthly written reporting and regular service reviews.

Defined response times
Escalation paths
Availability commitments
Named lead
Regular service reviews

Managed Security Operations

24/7 detection and response. In the model that suits you.

Three engagement models. The difference is who runs each stage.

SynaptekX
Your team

End to end

Fully Managed SOC

We run detection and response end to end.

Monitor SynaptekX

Investigate SynaptekX

Respond SynaptekX

24/7 SIEM and XDR monitoring
Incident response
Threat intelligence
Monthly security report

Best forOrganisations without an in-house SOC

SOC Augmentation

Out of hours cover, specialist analysis and incident response support for your existing team.

In hours You

Out of hours SynaptekX

Specialist support SynaptekX

Out of hours cover
Specialist analysis
Incident response support

Best forStretched internal security teams

Compliance Led Operations

Security operations built around your regulatory obligations.

Obligations SynaptekX

Operate SynaptekX

Evidence SynaptekX

Incident response aligned to DORA and NIS2
Compliance posture management
Evidence for regulators and auditors

Best forRegulated and critical sectors

Not sure which model fits? We will recommend one based on your team, tooling and obligations.

Book a Discovery Call

Business Outcomes & Value Creation

Delivering Measurable Business Impact

Organisations working with SynaptekX can expect:

No Handover Cliff

The people who designed your environment help run it, so knowledge stays with your service.

Predictable, Accountable Service

Agreed service levels, clear escalation and a named lead who owns the outcome.

Faster Detection and Response

Around the clock monitoring helps spot and contain incidents before they become outages or breaches.

Controlled Cloud and AI Costs

Ongoing FinOps and GPU optimisation keep spend tied to the value it delivers.

AI You Can Keep Trusting

Models monitored for drift and retrained as needed, with governance that stands up to scrutiny.

Evidence Ready for Regulators

Monthly reporting and compliance posture tracking that support DORA, ISO 27001 and NCSC CAF requirements.

Teams Free to Focus

Your people spend less time firefighting and more time on the work that moves the business forward.

Industry Use Cases

Managed Operations for Regulated and Critical Sectors

Financial Services

Incident response and reporting that supports DORA major incident obligations
Evidence of operational resilience and third party oversight for regulators
Monitoring of AI models used in credit, fraud and customer decisions
FinOps for large, multi cloud estates

Healthcare

Security operations and reporting that support NHS Data Security and Protection Toolkit (DSPT) evidence
Monitoring and governance of clinical and operational AI tools
Round the clock network operations for hospital and community sites
Out of hours SOC cover for stretched internal teams

Public Sector

Managed operations delivered by SC Cleared and NPPV3 cleared engineers
Security operations aligned to the NCSC CAF and Cyber Essentials
Cloud operations for platforms built under Cloud First policies
Monthly reporting that supports assurance and audit

Manufacturing

Monitoring of plant networks and segmented OT environments
HCI and edge operations at factory sites
Managed SD-WAN across plants, warehouses and head office
Predictable costs for cloud hosted ERP and supply chain systems

Aviation

24/7 monitoring of networks supporting operations and passenger services
Fast escalation and response for systems where downtime affects flights
Security operations across airline, airport and partner access
Failover testing for critical connectivity

Oil & Gas

Managed SD-WAN and connectivity for remote and offshore sites
Security monitoring across OT and IT environments
Operations for HCI and edge platforms in the field
GPU cluster monitoring for engineering and seismic workloads

Critical National Infrastructure

24/7 security operations for essential services
Evidence and reporting aligned to the NCSC CAF, NIS2 and the UK NIS Regulations
Resilience and failover testing for critical networks
Cleared engineers for sensitive environments

Working in another sector?

Tell us about your environment and service needs, and we will show where managed operations would make the biggest difference.

Discuss your environment

Why Organisations Choose SynaptekX

Why SynaptekX

19+ Years of delivery, founder led

UK Central Government
Investment banking
Telecoms
Critical national infrastructure

Government, banking, telecoms & CNI

SC NPPV3 Cleared engineers and consultants For sensitive & secure environments

4 Managed tracks, one operating model AICloudSecurityNetwork

6 Integrated practice areas Operations connect directly to design and delivery

Our foundation

Built by the People Who Run It

The team that designed your environment helps operate it. There is no handover cliff and no relearning.

Governance Ready by Default

SLA backed service, evidence friendly reporting and operating rhythms aligned to DORA, ISO 27001 and sector expectations.

Operate, Optimise, Evolve

Continuous cost and performance improvement, with recommendations turned into delivered change.

One Accountable Lead

A named senior engineer or architect owns your service, so you always know who is responsible.

Flexible Engagement

Fully managed or working alongside your team, across one track or all four.

Our Ecosystem of Trusted Partners & Technology

Platforms and Technologies We Operate

We operate across leading platforms and tools, vendor independent and matched to your estate.

Cloud Platforms

AWS, Microsoft Azure and Google Cloud, plus private cloud on Nutanix, Dell VxRail and Azure Local.

Security Operations

Palo Alto Networks, Microsoft and CrowdStrike for SIEM and XDR, StrikeReady for threat intelligence and Cywift for GRC automation.

Network & Connectivity

Cisco, Fortinet, Palo Alto Networks, Versa and Cato Networks, with AWS Direct Connect, Azure ExpressRoute and Google Cloud Interconnect.

AI Operations

Model monitoring, retraining pipelines and GPU optimisation across cloud and on premises AI platforms.

Partners: StrikeReady and Cywift. Other platforms shown are technologies we operate.

FAQ

Frequently Asked Questions

What can SynaptekX manage?

Four tracks: AI Operations, Cloud Operations, Security Operations, and Network & Infrastructure Operations. You can take one or combine them.

Can you take over an environment you did not build?

Yes. Every engagement starts with discovery and a baseline of your environment, followed by a planned transition, so we understand it fully before taking responsibility.

Do you replace our team or work alongside it?

Either. We offer fully managed services or augmentation, such as out of hours SOC cover and specialist support for your existing team.

What service levels do you offer?

Every engagement has SLA backed service levels with defined response times, escalation paths and availability commitments, agreed with you at the start.

What reporting will we receive?

A monthly written report for each track, covering performance, incidents, recommendations and compliance posture, plus regular service reviews.

How do you support DORA and other regulations?

Our incident response, reporting and operating rhythms are aligned to DORA, NIS2, ISO 27001 and the NCSC CAF, giving you evidence you can share with regulators and auditors.

We are already a SynaptekX client. Can we add managed operations?

Yes. Managed operations can be added to any existing delivery engagement, so the team that built your environment can keep running it.

Let the People Who Built It Run It

Book a 30 minute discovery call to talk through your environment, your service needs and where managed operations would make the biggest difference. Already a SynaptekX client? Ask about adding managed operations to your current engagement.

Book a 30 Minute Discovery Call Talk to an Operations Expert